IDIQ Releases Report on Top Consumer Credit Concerns as Shared by Mortgage, Real Estate, Lending Partners and Consumers

Kristin Hudson
June 20, 2024

– Survey Finds Top Consumer Credit Concern is Not Knowing How to Effectively Strengthen Their Credit Profile –

TEMECULA, Calif.-June 20, 2024-IDIQ®, a financial intelligence company that empowers consumers to take everyday action to control their financial well-being, today released a report detailing consumer credit concerns voiced by mortgage, real estate, lending professionals, and consumers. The report highlights credit health needs from a partner and consumer perspective as well as the new credit-building tool IDIQ launched as a partner-consumer solution – CreditBuilderIQ®.

The report, “The Modern Credit Challenge: Mortgage & Real Estate Professional & Consumer Research,” identified consumers’ top credit concerns – including uncertainty as to how to strengthen their credit profiles – along with consumer interest in better understanding their credit profile and how to ensure their profile is accurate.

Consumer highlights include:

  • 82% of consumers want to learn how to improve their credit score
  • 76% have at least two derogatory marks on their credit report
  • 74% have non-optimal credit utilization
  • 67% have a debt collection on their report
  • 59% are planning to purchase a car or home in the next year

Mortgage and real estate professional highlights include:

  • 75% want to refer clients to DIY credit-building solutions
  • 70% want the ability to track clients’ credit
  • 50% wish current credit-building tools offered a consumer score plan and goals to improve scores

The research included surveys of more than 100 mortgage and real estate professionals, more than 200 prospective consumers, and a study of proprietary data of more than 20,000 IDIQ consumers with credit scores less than 700.

IDIQ commissioned the report because its mortgage and real estate partners were asking for a credit management tool to educate their own clients about credit building while trends among IDIQ members indicated that those who were educated about their credit profiles were able to take steps to improve their scores.

IDIQ built CreditBuilderIQ as the solution – a new all-in-one smart software that brings personalized credit-building tools to consumers’ fingertips.

“CreditBuilderIQ is a game-changing platform for our partners in the mortgage and lending fields,” IDIQ CEO Scott Hermann said.

“We combined the most comprehensive consumer credit-management tools in the market with a unique partner-oriented approach,” IDIQ Chief Operating and Financial Officer Bryan Sullivan said. “By placing personalized insights, action plans, and tools in the hands of consumers, and allowing partners to transparently track client progress, we help consumers achieve their financial goals and partners close more deals.”

IDIQ recently launched CreditBuilderIQ with features that benefit both partners and consumers. New platform features include Score Trigger Alerts for partners that provide updates when clients reach set credit score goals. For end-user consumers, the tool now offers Gameplan Cards that provide education and actions they can take to build credit, including increasing their credit limit, becoming an authorized card user, and secured card and builder loan options.

The comprehensive range of features also include:

  • AI-driven interactive credit analysis so users can gain valuable insights into their credit profiles and easily view potential inaccuracies negatively affecting their credit
  • Personalized score factors outlining key items negatively or positively impacting a consumer’s credit with a gameplan for how to proactively make changes to their credit profile
  • Dispute generation that allows users to address inaccuracies on their credit reports effectively and efficiently
  • Credit reports and scores from all three major credit bureaus so users have a comprehensive view of their credit profile
  • Utility payment reporting as a tool in a credit-building toolset, from establishing and building credit profiles to enhancing positive factors to existing profiles
  • Rental payment reporting coming soon with IDIQ currently offering three-bureau rental payment reporting for tenants who currently reside with multi-family partners

For more information or to download “The Modern Credit Challenge: Mortgage & Real Estate Professional & Consumer Research,” visit www.creditbuilderiq.com/new-report-modern-credit-challenge-consumers.

For more information on partnering with IDIQ to offer CreditBuilderIQ, visit www.CreditBuilderIQ.com/partners.

About CreditBuilderIQSM

CreditBuilderIQ, offered by IDIQ®, is a new data-driven platform that brings credit-building tools to consumers’ fingertips. Consumers are empowered to take their credit journey into their own hands to reach their credit goals.

Partnership is in the IDIQ DNA! We have proudly served not only more than 4 million members but also thousands of business partners, empowering partners to offer their own clients innovative and life-changing tools.

For more information, visit CreditBuilderIQ.com.

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IDIQ Report Reveals Staggering Surge in Fraud and Emerging AI Scam Tactics

Flagship IdentityIQ brand publishes report on rise of utility account fraud, student loan scams, and stolen personal documents along with rising AI threats

Temecula, California, April 3, 2025IDIQ®, a financial intelligence company, today released its latest Fraud Trends Report under its flagship IdentityIQ® brand, revealing alarming increases in utility account fraud, student loan scams, and stolen personal document cases over the past year.

The report, based on proprietary data, highlights an astounding 1,033% surge in utility account fraud, an almost 500% increase in student loan scams, and a 46% rise in personal document theft leading to identity theft in 2024. The report also predicts a sharp escalation in AI-driven fraud tactics, including deepfake scams, AI-powered phishing, and automated robo-scammers.

"The rapid evolution of fraud, especially with AI-enhanced scams, is a growing concern for consumers and businesses alike," said Scott Hermann, CEO of IDIQ. "We are committed to staying ahead of these threats by leveraging cutting-edge technology to protect our members and educate the public on emerging risks."

The report details key fraud trends and how AI is reshaping fraud, making scams more convincing and harder to detect. Deepfake technology is being used to impersonate individuals, AI-powered phishing is creating hyper-personalized attacks, and robo-scammers are automating large-scale fraud efforts.

"As AI technology becomes more sophisticated, scammers are finding new ways to exploit it," said Michael Scheumack, IDIQ Chief Marketing & Innovation Officer. "It’s more critical than ever for consumers to stay informed, stay on top of their credit and personal information, and take proactive security measures."

The report also outlines steps consumers can take to help avoid fraud and safeguard their personal information, including:

  • Regularly monitor credit reports to detect possible suspicious activity early.
  • Verify requests directly by contacting the agency or business through official communication channels.
  • Be wary of urgent requests that pressure for quick action, especially those involving money transfers or sensitive data.

For more insights and information, visit IdentityIQ.com.

About IDIQ:

IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits.

The newly-launched CreditBuilderIQ℠ and CreditScoreIQ℠ brands for DIY credit-building innovative tools along with the all-in-one customer relationship management tool Disco℠ round out the IDIQ full suite of products. To download the new report, visit https://www.identityiq.com/2024-fraud-trends-report.

IDIQ Promotes Bryan Sullivan to President & Chief Financial Officer

— Seasoned Business Leader to Lead IDIQ’s Next Phase of Growth —

Irvine, California, March 13, 2025IDIQ, a leader in financial intelligence, has promoted Bryan Sullivan to the new role of President & Chief Financial Officer. Sullivan, who joined IDIQ in May 2021 as Chief Operating Officer and Chief Financial Officer, has been a key player in the company’s growth and success.

In his expanded role, Sullivan will continue to report directly to Scott Hermann, IDIQ’s Chief Executive Officer. He will focus on revenue growth within existing channels, expansion into new channel opportunities and transformational operations.

“Over the last three years I am proud of the platform we have built to become the leader in financial intelligence. I am honored to step into this expanded role and further drive the strategic growth and financial success of IDIQ,” Sullivan said. “This is an exciting time of innovation and expansion. I look forward to working with our talented team to provide our members with great service and the features and benefits that protect and empower their financial lives.”

Before joining IDIQ, Sullivan served as Executive Vice President and Chief Financial Officer at loanDepot, where he played a key role in acquisitions, capital financing, and expanding the company into one of the nation’s leading consumer finance platforms. Prior to loanDepot, he had senior leadership roles at PIMCO and Goldman Sachs. Sullivan has extensive expertise in fintech, financial services, data services, and real estate services with a strong command of how to build and grow businesses.

“Bryan has been an integral part of IDIQ, demonstrating exceptional leadership, vision, and dedication to the company’s growth and success,” said Hermann, CEO of IDIQ. “I’m confident that under Bryan’s continued leadership and expanded role, IDIQ will reach new heights as the financial intelligence industry leader.”

IDIQ, founded in 2009, is one of the fastest-growing companies in America, earning five consecutive spots on the prestigious Inc. 5000 List that has also featured Microsoft, Patagonia, Intuit and Under Armour as previous list honorees.

About IDIQ:

IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits.

The newly-launched CreditBuilderIQ℠ and CreditScoreIQ℠ brands for DIY credit-building innovative tools along with the all-in-one customer relationship management tool Disco℠ round out the IDIQ full suite of products. For more information, visit www.IDIQ.com.

Media Contact:
Kristin Hudson
Public Relations, IDIQ
951.397.7595
khudson@idiq.com

IDIQ Launches Comprehensive New Website for IdentityIQ Brand with Enhanced User Experience and Updated Features

Redesigned site for financial intelligence flagship brand also features new benefits, services, and resources to empower consumers to control and manage their financial lives

TEMECULA, CA – Jan. 9, 2025 - IDIQ®, a leader in financial intelligence, announced today the launch of the completely redesigned website for IdentityIQ®, the company’s identity and credit protection brand.

Perfectly timed to coincide with the New Year and a new focus on financial wellness, the new site has a modern look, cutting-edge tools, and was designed with an exceptional user experience in mind. The reimagined site also showcases how IdentityIQ services go beyond identity and credit protection and focuses on overall financial intelligence. Features and benefits include rent and utility payment reporting to major credit bureaus, device security, legal protection, financial management tools, and more.

“Our new website reflects our goal to empower consumers to take control of their financial lives. It represents a significant step forward in how we are connecting with our users,” said Scott Hermann, CEO of IDIQ. “We’ve reimagined every element of our site so that it’s easier than ever for users to access the tools, resources, and information they need to help safeguard their identity and credit. This redesign reaffirms our commitment to creating a seamless and user-focused journey.”

The new IdentityIQ website introduces exciting updates that include:

  • Customized Consumer Journey: Purpose built to allow members to focus on financial intelligence benefits that matter most to their individual needs
  • Refreshed Look: A sleek new design tailored to help users find what they need – quickly and easily
  • Enhanced Product Imagery: Visually rich representations of dashboards and widgets, bringing the IdentityIQ experience to life
  • Simplified Navigation: A streamlined layout that makes exploring our products and services easier than ever
  • Expanded Resources & Education: News and alerts along with a comprehensive library of case studies, reports, blog articles, and more to help users make informed decisions

Visit www.IdentityIQ.com to see the redesign in action and discover how our enhanced tools and services can help you take control of your identity and credit protection.

About IDIQ

IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits.

The newly-launched CreditBuilderIQ℠ and CreditScoreIQ℠ brands for DIY credit-building innovative tools along with the all-in-one customer relationship management tool Disco℠ round out the IDIQ full suite of products. For more information, visit www.IDIQ.com.

Media Contact:
Kristin Hudson
Public Relations, IDIQ
951.397.7595
khudson@idiq.com

IDIQ Announces Industry Expert Mark Fraser as New Chief Product Officer

Fraser brings more than two decades of experience in the insurance, credit, and identity protection industries.

TEMECULA, CA – Dec. 12, 2023 - IDIQ®, a leader in financial intelligence, announced today that longtime industry expert Mark Fraser has been named the company’s new chief product officer.

With more than two decades of senior experience in product, marketing, and general management roles, Fraser has played a pivotal role in shaping and driving growth within the insurance, credit, and identity protection industries.

Fraser joined IDIQ a year ago as executive vice president and general manager of product innovation and growth. During his tenure, he has demonstrated remarkable leadership, helping expand the company’s product offerings and providing a deep understanding of the financial intelligence market.

“Mark has been an integral part of the IDIQ leadership team since he joined us,” said Scott Hermann, CEO of IDIQ. “His wealth of experience and innovative approach to product development have helped us strengthen our position as a market leader. We’re excited to see how he will continue to drive growth and innovation in his new role as chief product officer.”

Fraser said, “I’m honored to step into the role of chief product officer. This is an exciting time for the company as we continue to innovate and deliver solutions that empower consumers to protect their credit and identity. I’m looking forward to building on our momentum and creating even more value for our members and partners.”

Fraser’s career includes building private companies from the ground up to leading business operations for global enterprises. Before joining IDIQ, he co-founded National Advisors Group, a technology-driven national insurance firm focused on high-net-worth and affluent consumers.

His previous roles also include leading AIG’s direct-to-consumer insurance business across the United States and Canada, where he managed marketing, operations, product, and business development as well as heading the North American Product Management Team at Affinion Group, where he spearheaded the development of numerous product lines.

Fraser’s extensive experience and leadership expertise are going to be instrumental in driving IDIQ’s continued growth and expanding its suite of financial intelligence products.

Visit www.idiq.com for more information on IDIQ and the company’s leadership team.

About IDIQ:

IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits.

The newly-launched CreditBuilderIQ℠ and CreditScoreIQ℠ brands for DIY credit-building innovative tools along with the all-in-one customer relationship management tool Disco℠ round out the IDIQ full suite of products. For more information, visit www.IDIQ.com.  

Media Contact:
Kristin Hudson
Public Relations, IDIQ
951.397.7595
khudson@idiq.com

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